Blooming Art Florist processes returns and refunds in accordance with Australian Consumer Protection legislation.
Products sold on this website are mostly perishable, natural items with flowers’ lifespan dependent on species that will react to their immediate indoor environments and external weather conditions, which will affect the longevity of the flowers being reduced.
As we are dealing with organic products, on rare occasions, this product may not meet expectations. As a result, not all goods produced are as pictured on https://bloomingartflorist.com.au; by accepting these terms and conditions, you acknowledge discrepancies between product images and produced goods on the day.
You can generally expect your flowers to last between 3 to 7 days, with some species lasting longer than 7 days provided they are cared for correctly.
Care instructions must be followed thoroughly to increase the lifespan of your flowers. To assist in prolonging the flower’s life, we recommend
- Cutting the stems on a sharp angle
- Change water in the vase every two days
- Keep flowers out of direct sunlight
- Keep flowers away from drafts, extreme heat and air-conditions
Unfortunately, with all the possible variables, it is difficult for Blooming Art Florist to guarantee flower quality in every case
If you have followed all of the above care instructions and the flowers have not lasted at least 3 days from supply, Blooming Art Florist must be notified within this time by calling (03) 9052 4607 or visit us at 213 High Street Road, Ashwood VIC Australia 3147 for all refunds and returns.
To assist us in quality control, our policy reserves the right to request original photos of the said flowers for our record and to collect the original flowers. Once we are confident the flowers have been cared for as recommended, we will happily replace them. Regrettably, replacement flowers will not be sent or a refund given if the original goods have been disposed of or images have not been produced. Oopsy Daisy Flowers will not accept returns for change of mind.
In the case where the recipient has received damaged flowers, please contact us immediately. We will request photos clearly showing the concerns so we can use them to determine the issue and what might have occurred and to claim compensation if possible from our courier where appropriate. We can then arrange, if applicable, one of the following:
- A re-delivery on the next available delivery date: or
- A full or partial refund (% refund dependent on the specific circumstances of the concern)
It is at our discretion to consider issues raised after the 3-day deadline but we reserve the right to refuse the option to refund or resend flowers.
Please note, a guarantee does not confer the right to an automatic refund of 100% or re-delivery of goods but a fair resolution.
Once a refund has been authorised, a transaction will be made at our earliest convenience within 24 to 72 hours. Refunds will only be made in the original payment method.