FAQ’s

Frequently Asked Questions

What is the difference between Standard, Premium and Delux?

All of the product photos in our online shop are the “Standard Size”. Generally, products can be upsized to “Premium” (+$20) and “Delux” (+$40) with the upsized cost adding more flowers and value to the “Standard Size”. Some specific products are not able to be upsized and this is noted in the product details.

Will my flowers look the same as the product photo?

We work hard to ensure your order is as close as possible to the photos in our online shop. On occasions we use substitution flowers where flowers are out of season or where we are unable to obtain flowers from our suppliers. In these cases we use substitutions but the theme, style and value of the arrangement is maintained as far as possible.

In some cases we use flowers still in bud however we supplement these with other flowers to ensure scale is maintained at delivery. The flower buds will open over a few days for a full display and will provide a prolonged life for your arrangement.

A photo of your order is sent by message or email to you once the order has been prepared so that you can see what will  be delivered for you. A photo may not be sent at times of peak demand such as Valentines Day and Mothers Day.

Do you take customised orders?

Yes we can prepare customised orders to your requirements. Ring us to discuss and we can confirm your order and arrange payment on the phone.

Minor modifications to products in our online shop can be requested in the “Notes” box at checkout. We will confirm with you if the minor modifications can be made.

Can I add a card message to my order?

Yes we recommend you provide a card message to the recipient. You can provide a personalised card message in the “Card Message” box on the checkout page. We recommend that your card message includes who they are from so that the recipient can acknowledge their gift from you. We print individual cards with the recipient’s name and address and card message on the front. The card is attached to your order for delivery.

Will you send me a photo of my order once it is prepared?

Yes before delivery we will take a photo of your prepared order and send it as a message to your mobile phone or email it to you. A photo may not be sent at times of peak demand such as Valentines Day and Mothers Day.

What is the cut off time for same-day delivery?

Place your order by 12 Noon for same day delivery (Monday to Saturday) unless fully booked out. For orders after 12 Noon ring us to confirm if we can deliver same day or next day. We are closed Sunday’s and on occasions other days such as public holidays. If we are not delivering on the next day your order will be delivered on the day after the next day.

What time will my order be delivered?

We will message or email you once your order has been prepared and let you know an approximate time range for delivery. Deliveries are normally in the afternoon.

Can I select a specific time for my delivery?

We do not promise delivery by a requested time. We will endeavour to deliver your order at a specific delivery time if requested, however this cannot be guaranteed. Actual delivery times will depend on daily orders and delivery routes. We will message or email you with the expected delivery time range once your order has been prepared.

Do you charge a delivery fee?

Delivery is free within 5km of Ashwood where our shop is located. A delivery fee applies outside the 5km free delivery area and is based on the distance from Ashwood. If a delivery fee applies, it will be added to the total price once the delivery address and postcode have been entered on the checkout page.

Can I collect my order from your shop in Ashwood?

Yes orders can be collected from our shop at 213 High Street Road, Ashwood and no delivery fee will apply. To arrange collection from our shop, select the “Click and Collect” option on the checkout page and indicate a pick up time in the “Notes” box.

What days do you deliver?

We deliver flowers, plants and gifts Monday to Saturday. No deliveries and shop front closed on Sundays. On other limited days we may not accept orders for delivery such as when at capacity or some public holidays. When deliveries are closed for specific days, that delivery date will not be available for selection in our online shop. We may accept orders for delivery on special Sundays such as Mother’s Day, Valentines Day or other special days as advised on our website or social media and in those cases, the delivery date will be available for selection when ordering online.

How will I know my flowers have been delivered? 

Orders are generally delivered each day in the afternoon. We will message or email you once your order has been delivered.

What happens if the recipient is not home?

If the recipient is not home, our couriers will leave your order in a safe place, usually at the front door. We will let you know if the recipient was not home for the delivery. If there is no safe place to leave the order we will return it to our shop and contact you to make further arrangements for delivery. A redelivery fee may apply.

What happens if I provide incorrect delivery instructions?

Changes to the delivery address can be made prior to delivery however the delivery fee may change depending on the new delivery address.

We will contact you if it becomes apparent at delivery that the address is incorrect. An additional delivery fee to a new address may apply.

If you advise us that the delivery address is incorrect after we have completed the delivery, we will try to retrieve the order and an additional delivery fee may apply. If the order cannot be retrieved, payment for the order must be made again and a new delivery fee applied for the correct address.

Can I get a refund if I was not happy with the flowers?

Our professional florists prepare beautiful fresh flowers and work hard to ensure you and the recipient are delighted with the arrangements we prepare and deliver. Please contact us immediately in the rare circumstance that you are not happy with your flowers so that we can rectify any errors or oversights. We consider refunds and returns in accordance with our “Refunds and Returns Policy” which can be viewed on our website at Refunds and Returns Policy

We are always available on (03) 9052 4607, to answer any concerns or questions regarding the care of your flowers.

How can I contact Blooming Art Florist?

We can be contacted by phone and email and directly from our online shop. We can also be contacted on Facebook, Instagram, Google and WeChat. English and Chinese 24/7 phone service available. Contact details on online shop page.